Last Updated: 01/01/2025
1. Introduction
Welcome to VineSub Tech (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital services (including VTU services, bulk SMS, utility payments) and Vine-AI products (including Vine-AI Companion and AI tools).
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Personal Information
- Contact Information: Name, email address, phone number
- Account Details: Username, password, transaction history
- Payment Information: For VTU and utility services (processed securely via third-party providers)
- Service Usage: Network provider details, phone numbers for SMS services
2.2 Vine-AI Specific Data
- Conversation Content: Your interactions with Vine-AI Companion
- Preferences: Custom persona settings and interaction patterns
- Device Information: For app functionality and troubleshooting
2.3 Non-Personal Information
- Usage Data: Service access times, features used
- Technical Data: IP address, browser type, device information
- Aggregated Data: Statistical information about service usage
3. How We Use Your Information
3.1 Service Provision
- Process transactions (data, airtime, utility payments)
- Deliver bulk SMS services
- Provide and maintain Vine-AI services
- Authenticate user accounts
3.2 Service Improvement
- Analyze usage patterns to enhance services
- Develop new features and AI capabilities
- Troubleshoot technical issues
3.3 Communication
- Send service notifications
- Respond to customer inquiries
- Provide updates about new features (with opt-out option)
3.4 Security & Compliance
- Prevent fraudulent activities
- Comply with legal obligations
- Enforce our terms of service
4. Vine-AI Specific Provisions
4.1 Uncensored Nature
Vine-AI Companion is designed for unfiltered interaction. However:
- You are solely responsible for your interactions
- We do not monitor or censor conversations
- Certain illegal content may be reported if discovered
4.2 Privacy Commitment
- Conversations are not used for training without consent
- Local processing minimizes data exposure
- No third-party access to your interactions
5. Data Sharing & Disclosure
We do not sell your personal information. Limited sharing occurs with:
- Payment processors for transaction completion
- Network providers for service delivery
- Legal authorities when required by law
- Service providers under strict confidentiality agreements
6. Data Security
We implement robust security measures including:
- Encryption for sensitive data
- Secure payment processing
- Regular security audits
- Access controls to personal information
7. Data Retention
We retain your information only as long as necessary:
- Active accounts: Until deletion request
- Transaction records: As required by Nigerian law
- Vine-AI conversations: Until manually deleted by user
- Inactive accounts: Up to 2 years
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Delete your account and associated data
- Opt-out of marketing communications
- Withdraw consent (where applicable)
9. Children’s Privacy
Our services are not designed for children under 13. We do not knowingly collect information from children without parental consent.
10. Third-Party Links
Our services may contain links to third-party sites. We are not responsible for their privacy practices.
11. International Transfers
Data is primarily processed in Nigeria. Any international transfers will comply with applicable laws.
12. Changes to This Policy
We may update this policy periodically. Material changes will be notified via email or service notification.
13. Contact Us
For privacy-related inquiries:
- Email: vinesubtech@gmail.com
- Phone: +2347045446113
14. Governing Law
This Privacy Policy is governed by Nigerian law, particularly the Nigeria Data Protection Regulation (NDPR).